Support

Need a hand?

The fastest way to reach us is right inside Telegram. Most questions are answered below.

Virtual numbers

How do I get a number?

Open Masked in Telegram, choose the service you want to verify and a country, pay the shown price in Telegram Stars, and a number is reserved for you. The verification code appears automatically once it arrives.

What if no code arrives?

If a number can't be procured, or no code arrives within the verification window, your Stars are refunded automatically – you don't need to do anything.

Why do prices differ between numbers?

We source numbers from several providers and always quote you the cheapest one that has stock, so you pay the best available price by default — and if a number can't receive your code, we automatically try the next one and refund you if none work. Cheaper numbers come from large shared pools, so occasionally a service has already seen one. When that happens you can switch to a premium number from a higher-quality pool with a better first-try success rate.

Can I get a refund after I received a code?

No. Once a verification code has been delivered the order is complete. Refunds apply only to orders that couldn't be fulfilled.

Can I reuse a number later?

No – numbers are disposable and released after the verification window. They're meant for one-time verification, not long-term use or account recovery.

Free tools

Are the free tools really free?

Yes. Temp Mail, Breach Check, and Fake ID cost nothing and need no Stars – they're built into the same app. Only virtual numbers (and, later, proxies) are paid.

How long does a Temp Mail inbox last?

Each disposable inbox runs on a timer. Incoming mail appears automatically while it's active; when the timer ends the address self-destructs and nothing is kept. It's built for one-time verification, not long-term accounts or password recovery.

Is Breach Check safe to use with my real password?

Yes. Your password is hashed in your browser and only the first five characters of that hash are ever sent. The check happens locally, so we never see your password. It tells you whether a credential you already use has appeared in a known breach – it isn't a strength meter for new passwords. Learn more on the Breach Check page.

What is Fake ID for?

It generates realistic but entirely fabricated identities for development, testing, and privacy-conscious sign-ups. Every profile is randomly assembled and never describes a real person. It isn't for impersonation, fraud, or defeating identity checks – see our Acceptable Use Policy.

Payments & privacy

Do I need an account or to share personal details?

No signup, no card, and no ID. We authenticate you through Telegram and only ever see your Telegram user ID and your orders. See our Privacy Policy.

How do I pay? Do you take cards?

Payment is in Telegram Stars, handled entirely by Telegram. We never see card or bank details.

When are proxies coming?

They're on the roadmap. Masked is designed around the same one-tap Telegram + Stars flow, so they'll work just like virtual numbers when they launch.

Still stuck?

Send us a message – we read everything that comes through the bot.

Contact @GetMaskedBot